Unlocking the Power of Hotjar Community UX Shares

Ever wished you could share real user behavior with teammates without endless meetings? Hotjar’s Community UX Shares feature turns that wish into reality. In this guide, we’ll explore what UX Shares are, why they matter, and how to use them to boost your website’s usability.

What Is a Community UX Share?

A Community UX Share is a snapshot of heatmaps, recordings, or survey results that you can publish to a private link. It lets anyone with the link view the same visual data you see, making collaboration seamless.

Key Benefits

• Instant collaboration: No need to export files or schedule screen‑share sessions.
• Contextual feedback: Stakeholders see exactly where users click, scroll, or hesitate.
• Secure sharing: Links can be password‑protected and set to expire.

How to Create a UX Share

1. Log into your Hotjar dashboard and select the project you want to share.
2. Choose the insight type—Heatmap, Recording, Funnel, or Survey.
3. Click the Share button and configure the settings:
   • Access level: Anyone with the link or restricted to team members.
   • Expiration: Days, weeks, or indefinite.
   • Password: Optional extra security.
4. Copy the generated link and distribute it via Slack, email, or your project management tool.

Best Practices for Effective UX Shares

• Tag your audience: Add a brief description of the insight and the specific question you’re trying to answer.
• Combine data types: Pair a heatmap with a short user recording to illustrate the why behind click patterns.
• Keep it focused: Share only the relevant segment (e.g., users on mobile) to avoid information overload.
• Follow up: Use the comment section in the share to capture feedback, assign action items, and track decisions.

Real‑World Example

Imagine you run an e‑commerce site and notice a high drop‑off on the checkout page. By creating a UX Share of the checkout heatmap and a few recordings of users abandoning the cart, you can:

1. Show the exact button users miss.
2. Highlight confusing form fields.
3. Propose a redesign based on visual evidence.

Stakeholders can view the share, leave comments, and approve changes—all without a single meeting.

FAQ

Can I edit a UX Share after it’s published?

Yes. Return to the share, adjust the expiration or password, and the link remains the same.

Do recordings in a share affect my data plan?

No. Sharing does not generate additional recordings; it only reuses existing data.

Is there a limit to how many shares I can create?

Hotjar’s plan dictates the limit. Most paid plans allow unlimited shares.

Call to Action

Ready to turn insights into action? Create your first Hotjar Community UX Share today and experience collaborative usability testing like never before.

Internal linking ideas: "How to Analyze Heatmaps for Better Conversions" and "5 Tips for Conducting Remote User Testing".

External reference: Mention the Nielsen Norman Group’s research on visual analytics for usability.